I want to share with you why we shifted away from telegram for our community and for our market data API support. So, the impetus [00:00:30] for this really came when I received an email from an API user who wanted free support via email and we don’t offer free support for our API via email. We do it through forums because if we’re going to spend some time helping someone who’s not paying for the API, we really want it to be documented and searchable and available to everyone else who might be interested in that same problem.
[00:01:00] Their complaint was that they had a bunch of chat apps and they just didn’t want to install telegram. At first I was a little bit like, what do you want for free? The API is pretty dang good. I think the free version we’re giving away more than CoinMarketCap is providing with their most expensive plan. I believe that to be true, and actually a lot more.
But then I started thinking about [00:01:30] the mainstreaming of the cryptocurrency movement, and yeah, I think a lot of niche things with early adopters happen on telegram, but most people don’t have telegram installed. My parents don’t have telegram installed. Everyone I know, doesn’t use telegram. It’s a fairly niche thing. And it’s hard to search. There’s not threaded comments. So, [00:02:00] as part of our effort to, I guess, go mainstream or make things more accessible, that’s another thing about telegram. It’s not very good from a accessibility perspective for users with disabilities and such.
So anyway, we decided to move to forums. There at forums.nomics.com. It’s kind of a ghost land right now. It took a while to get our telegram group going and I think folks in there are people [00:02:30] who are in a bunch of telegram groups and it’s easy for them to just hop in a room and leave a comment or ask a question. So far, we’ve only announced these new forums in telegram, so there’s not much happening on our forums.
So, I wanted to walk you through our thinking a bit to the, what are the pros of telegram? So, telegram is great for folks who are on telegram. They don’t have to [00:03:00] log in every time they want to leave a comment or ask a question, it’s always running if you’re participating in a bunch of groups, and it has the feel of real time. I think that’s kind of interesting and something that we’ve seen a lot recently when it comes to business communications is, the presence of some kind of chat widget on websites and because of that interface, we have this [00:03:30] illusion that we’re going to hear back. But most of the time when we leave a message in those little chat apps on websites if it’s not support for a product you’re paying for, usually, they then ask you to leave your email address, and you got to fill in additional emails or information, and then they tell you that they usually answer within like, five hours or something. So, it’s basically the same as email. Perhaps it’s a little bit more accessible.
But anyway, telegram, I think, has the illusion of real time. People seem to think [00:04:00] that they’re going to hear back sooner. I guess another pro is that, that we know that at least some people use it that it has a high adoption rate in the crypto community. So, those are the pros of going with telegram.
I think another pro for using telegram is, it’s just where some people are. I think when it comes to communities, there’s a lot of wisdom behind saying, go to where people naturally [00:04:30] are. There in the martech space, which I was in, the marketing technology space with my last company Leadpages and also Drip, everyone’s in Facebook group.
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Crypto Market Data API: https://nomicsapi.com
Personal Twitter: https://twitter.com/ClayCollins
Company Twitter: https://twitter.com/NomicsFinance
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